To resolve the 'Automatic email processing failed' error in Zendesk, you need to identify the root cause of the suspension. This error can occur due to various reasons, such as invalid requester values, unauthorized changes by light agents, or misaligned user organization memberships.
Start by checking if the Mail API is setting the #requester to an invalid value. Ensure light agents are not making unauthorized changes to ticket fields. Verify that custom RegEx fields are correctly validated. Lastly, check for alignment between a user's organization and their memberships by using the provided API URLs to compare organization IDs. If misalignment is found, adjust the user's organization settings in Support.
The 'Automatic email processing failed' error in Zendesk indicates a suspension issue with incoming tickets. This error can occur for several reasons, often considered edge cases without a specific error message. Common causes include using the…
The 'Automatic email processing failed' error in Zendesk can be caused by several factors, often related to edge cases. These include setting the #requester to an invalid value using the Mail API, unauthorized changes by light agents, and issues…
To verify user organization and membership in Zendesk, you need to check the organization ID and memberships of the user. This process helps resolve issues like the 'Automatic email processing failed' error. First, open the user profile of the user…
If a light agent's email causes a ticket suspension in Zendesk, it may be due to unauthorized changes to ticket fields. Light agents do not have permission to make certain changes, such as adding tags through credit card redaction. To resolve this,…