Causes of 'Automatic Email Processing Failed' in Zendesk
What causes the 'Automatic email processing failed' error in Zendesk?
The 'Automatic email processing failed' error in Zendesk can be caused by several factors, often related to edge cases. These include setting the #requester to an invalid value using the Mail API, unauthorized changes by light agents, and issues with custom RegEx fields.
Additionally, a misalignment between a user's organization and their organization memberships can trigger this error. It's important to verify that the organization ID in the user's profile matches the organization memberships. If discrepancies are found, adjust the user's organization settings in Support to resolve the issue.
More related questions
Why are my Zendesk tickets being suspended with 'Automatic email processing failed'?
The 'Automatic email processing failed' error in Zendesk indicates a suspension issue with incoming tickets. This error can occur for several reasons, often considered edge cases without a specific error message. Common causes include using the…
How can I resolve the 'Automatic email processing failed' error in Zendesk?
To resolve the 'Automatic email processing failed' error in Zendesk, you need to identify the root cause of the suspension. This error can occur due to various reasons, such as invalid requester values, unauthorized changes by light agents, or…
How do I verify user organization and membership in Zendesk?
To verify user organization and membership in Zendesk, you need to check the organization ID and memberships of the user. This process helps resolve issues like the 'Automatic email processing failed' error. First, open the user profile of the user…
What should I do if a light agent's email causes a ticket suspension in Zendesk?
If a light agent's email causes a ticket suspension in Zendesk, it may be due to unauthorized changes to ticket fields. Light agents do not have permission to make certain changes, such as adding tags through credit card redaction. To resolve this,…
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