Using the $zopim.livechat.clearAll() API in single-page applications has limitations regarding re-authentication.
Once this API is called, it logs out the user from the widget, and re-authentication requires a page reload. This is because the current setup does not support re-authenticating a visitor without refreshing the page. Developers need to consider this limitation when implementing visitor authentication in single-page applications.
To enable authenticated visitors in the Zendesk Chat widget, you need to configure your widget using a new Javascript API and a JWT token. This process involves generating a Chat shared secret and creating a JWT token. The shared secret is a…
Using authenticated visitors in Zendesk Chat provides enhanced security and a seamless experience across devices and domains. With authentication, you can ensure that the visitor is who they claim to be, which increases security and trust. It also…
Generating a shared secret is a crucial step for setting up visitor authentication in Zendesk Chat. To generate a shared secret, navigate to your Chat dashboard, go to Settings > Widget, and click the Widget Security tab. In the Visitor…
Creating a JWT token for Zendesk Chat involves constructing a server-side payload with specific visitor information. The payload should include the customer's name, email, a unique external ID, and timestamps for issued at (iat) and expiration…
Agents interacting with authenticated visitors in Zendesk Chat will notice a few key differences. Authenticated visitors are marked with a green checkmark on their avatar, indicating their verified status. Agents cannot edit the visitor's name or…
Authenticated visitors in Zendesk Chat have a unique widget experience with certain restrictions and benefits. Their information is read-only and cannot be modified through the widget or APIs. Chat sessions are synced across devices, allowing…