Generate Shared Secret for Zendesk Chat Authentication
How do I generate a shared secret for visitor authentication in Zendesk Chat?
Generating a shared secret is a crucial step for setting up visitor authentication in Zendesk Chat.
To generate a shared secret, navigate to your Chat dashboard, go to Settings > Widget, and click the Widget Security tab. In the Visitor Authentication section, click the Generate button. Remember, the shared secret is only shown in full once, so keep it secure. If needed, you can regenerate it, but this will revoke the previous token, potentially disconnecting visitors for a short period.
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