Zendesk Support offers specific features to help combat spam, including placeholder management and sender authentication.
For open Zendesk Support instances, it's recommended to avoid using certain placeholders like {{ticket.title}} in first-reply triggers to prevent relay spam. Instead, use static text to ensure genuine interactions. Additionally, Zendesk provides a Sender Authentication feature that checks incoming emails against DMARC records, sending failed authentications to a suspended queue. This feature can be found in the Email admin page under Admin > Channels > Email. These tools, combined with other spam prevention methods, can significantly reduce spam in your Zendesk account.
CAPTCHA is a powerful tool to prevent spam by challenging users to prove they are human. In Zendesk, CAPTCHA is enabled by default on forms, including the Sign Up page, and it cannot be disabled. This feature uses Cloudflare's bot detection and…
SPF, DKIM, and DMARC are protocols that help protect your email domain from abuse and improve its reputation. SPF (Sender Policy Framework) is a DNS record that specifies which servers are allowed to send emails on behalf of your domain, acting…
Blocking specific emails or domains in Zendesk is an effective way to stop spam from reaching your account. If you're dealing with persistent spam, you can block incoming emails from specific addresses or entire domains. This can be done by using…
Requiring authentication for Zendesk API requests can significantly reduce spam but may limit anonymous ticket creation. By enabling authentication for the requests and uploads API endpoints, you prevent the creation of anonymous tickets, which is…