Requiring authentication for Zendesk API requests can significantly reduce spam but may limit anonymous ticket creation.
By enabling authentication for the requests and uploads API endpoints, you prevent the creation of anonymous tickets, which is a common method for spammers. However, this also means that some legitimate methods of ticket creation, like the Zendesk Web Widget Contact form, may be affected as they rely on unauthenticated processes. This setting is off by default and can be enabled in the Admin Center, providing a balance between security and user convenience.
CAPTCHA is a powerful tool to prevent spam by challenging users to prove they are human. In Zendesk, CAPTCHA is enabled by default on forms, including the Sign Up page, and it cannot be disabled. This feature uses Cloudflare's bot detection and…
SPF, DKIM, and DMARC are protocols that help protect your email domain from abuse and improve its reputation. SPF (Sender Policy Framework) is a DNS record that specifies which servers are allowed to send emails on behalf of your domain, acting…
Zendesk Support offers specific features to help combat spam, including placeholder management and sender authentication. For open Zendesk Support instances, it's recommended to avoid using certain placeholders like {{ticket.title}} in first-reply…
Blocking specific emails or domains in Zendesk is an effective way to stop spam from reaching your account. If you're dealing with persistent spam, you can block incoming emails from specific addresses or entire domains. This can be done by using…