The Web Widget (Classic) is available in production environments, but if you're having trouble accessing it in a Sandbox, it might require backend settings to be enabled. If you can't see the Web Widget (Classic) in your Sandbox, it's recommended to contact Zendesk Customer Support for assistance. They can help ensure the necessary settings are activated for your testing needs.
To enable chat for your Zendesk help center, you need to activate it through the Web Widget. First, navigate to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. Then, toggle the Chat option to enable it. After…
To use Zendesk Chat in your help center, you must have Zendesk Support and Zendesk Chat if you're not on a Suite plan. This feature allows end users to start chat sessions with agents through the help center. The chat functionality is displayed via…
If you want to make the Web Widget (Classic) chat-only, you can configure it to focus solely on chat functionality. This setup is optional and can be adjusted based on your specific needs. For detailed instructions on configuring the Web Widget to…