Enable Chat in Zendesk Help Center
How do I enable chat for my Zendesk help center?
To enable chat for your Zendesk help center, you need to activate it through the Web Widget. First, navigate to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. Then, toggle the Chat option to enable it. After that, go to the Setup tab and toggle the Add to Help Center option. Finally, click Save to apply the changes. This will allow your end users to initiate chat sessions with agents directly from your help center. For more detailed steps, you can refer to theoriginal guide.
More related questions
What do I need to use Zendesk Chat in my help center?
To use Zendesk Chat in your help center, you must have Zendesk Support and Zendesk Chat if you're not on a Suite plan. This feature allows end users to start chat sessions with agents through the help center. The chat functionality is displayed via…
Can I use the Web Widget (Classic) in a Zendesk Sandbox environment?
The Web Widget (Classic) is available in production environments, but if you're having trouble accessing it in a Sandbox, it might require backend settings to be enabled. If you can't see the Web Widget (Classic) in your Sandbox, it's recommended…
How can I make the Web Widget (Classic) chat-only?
If you want to make the Web Widget (Classic) chat-only, you can configure it to focus solely on chat functionality. This setup is optional and can be adjusted based on your specific needs. For detailed instructions on configuring the Web Widget to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
