Using the Same Support Address for Multiple Brands
Can I use the same support address for multiple brands in Zendesk?
No, you cannot use the same support address for multiple brands in Zendesk. Each brand requires a unique support address to ensure that emails are routed correctly and that brand-specific settings are applied.
Using separate support addresses for each brand helps maintain clear communication channels and ensures that customers receive the appropriate responses based on the brand they are interacting with. For more details, you can refer to the originalZendesk help documentation.
More related questions
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SPF, DNS, and TXT records are essential for email authentication in Zendesk. These records help ensure that your emails are not marked as spam and are delivered successfully. SPF (Sender Policy Framework) specifies which mail servers are allowed to…
How can I verify my SPF, DNS, and TXT records in Zendesk?
Verifying your SPF, DNS, and TXT records in Zendesk is important to ensure your email setup is correct. You can check your SPF records by accessing your domain's DNS settings and looking for the SPF entry. To confirm if your DNS records are…
Why doesn't the To field show the requester's email address in follower notifications?
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How do I start using email in Zendesk?
To start using email in Zendesk, you need to set up your email to work with Zendesk tickets. This involves configuring your support email address and ensuring that your email settings are correctly set up in Zendesk. Once your email is configured,…
Why do some customers see the Zendesk logo in their email?
Some customers may see the Zendesk logo as the sender's avatar in their email clients due to how certain email clients display sender information. This behavior is not controlled by Zendesk but rather by the email client's settings. If you want to…
Can I send a different response to a customer based on their email address?
Yes, you can send different responses to customers based on their email addresses in Zendesk. This can be achieved by setting up triggers and automations that use conditions based on the customer's email address. By customizing your responses, you…
How can I stop notifications to customers when their ticket is received?
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Why is 'via zendesk.com' showing next to my support address in emails?
The 'via zendesk.com' label appears next to your support address in emails due to the way email authentication is set up. This label indicates that the email was sent through Zendesk's servers. To remove this label, you may need to adjust your SPF…
Can I send out mass email campaigns to customers from Zendesk?
No, Zendesk is not designed for sending mass marketing emails or newsletter campaigns. It is primarily a customer support platform focused on managing individual customer interactions and support tickets. For mass email campaigns, you should…
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