Why To Field Hides Requester's Email in Notifications
Why doesn't the To field show the requester's email address in follower notifications?
The To field in follower notifications does not display the requester's email address due to privacy and security reasons. Instead, Zendesk uses a generic email address to send these notifications, ensuring that the requester's personal information is not exposed to other followers.
This approach helps maintain the confidentiality of the requester's email address while still allowing followers to receive updates on the ticket. If you need more information on this topic, you can refer to the originalZendesk help documentation.
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