Using the Conversation Header in Zendesk Workspace
How can I use the conversation header in Zendesk Agent Workspace?
The conversation header in Zendesk Agent Workspace provides useful information about your ticket. It shows the conversation type and status, and you can filter by conversation type using the filter icon. Options include All, Public messages, and Internal notes.
The header also includes an events icon to toggle between ticket conversations and events. Some legacy events are not shown in the event log. Additionally, the header may display SLA target status and offer an options menu for actions like creating macros, merging tickets, marking as spam, deleting, or printing tickets.
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