Using Talk Incremental APIs for Call Quality Reporting
How do I use Talk incremental APIs to report on call quality?
You can use Talk incremental APIs to report on call quality issues by collecting data soon after a call ends.
These APIs provide information about call leg quality, including both the Agent Leg and Customer Leg. This data can be used to analyze and report on various call quality metrics, helping to identify and address issues effectively.
For more information, refer to the section on reporting with Talk incremental APIs in theoriginal article.
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