Common Call Quality Issues in Zendesk Talk
What are the common call quality issues reported in Zendesk Talk?
Zendesk Talk reports several common call quality issues that can occur during a call.
These include silence, high jitter, high packet loss, high post-dial delay (PDD), and high latency. Each of these issues has specific criteria, such as packet loss exceeding five percent or Twilio-internal RTP traversal time exceeding 150ms. Understanding these issues can help in diagnosing and improving call quality.
For more information, refer to theoriginal article.
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