Reporting Call Quality with Zendesk Explore
How can I report on call quality issues using Zendesk Explore?
Zendesk Explore offers comprehensive tools for reporting on call quality issues.
With Explore Lite, you have access to a pre-built dashboard with various reports to monitor call quality. If you have Explore Professional or later, you can create custom reports and dashboards using Explore's metrics and attributes. This allows for detailed analysis of call quality, including identifying good and bad quality calls.
For more details, see the section on reporting with Explore in theoriginal article.
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