No, you cannot use your SSO credentials directly for Zendesk API access. Instead, you should use an API token along with your email address. The format for this is your_email@domain.com/token.
This approach allows you to maintain security and access the API without relying on your SSO credentials. For more details, refer to the original article onGenerating a new API token.
To access the Zendesk API while using Single Sign-On (SSO), you need to use an API token along with your agent or admin email address. The authentication format should be your_email@domain.com/token. This method allows you to securely access the…
When using SSO in Zendesk, the format for API authentication is your_email@domain.com/token. This involves using your agent or admin email address along with an API token. This method ensures that you can access the API securely without needing to…
If you encounter a CORS error while using the Zendesk API with SSO, it might be due to incorrect API token usage or configuration issues. Ensure that you are using the correct format: your_email@domain.com/token. If the issue persists, it may…
Obtaining OAuth tokens for Zendesk agents using SSO can be challenging, especially if you're using a service like Okta (SAML) for authentication. Unfortunately, the help doc does not provide a direct solution for extracting OAuth tokens in this…