Accessing Zendesk API with SSO Authentication
How do I access the Zendesk API when using SSO?
To access the Zendesk API while using Single Sign-On (SSO), you need to use an API token along with your agent or admin email address. The authentication format should be your_email@domain.com/token. This method allows you to securely access the API without needing to use your SSO credentials directly.
For more detailed instructions, you can refer to the original article onGenerating a new API token.
More related questions
What format should I use for API authentication with SSO in Zendesk?
When using SSO in Zendesk, the format for API authentication is your_email@domain.com/token. This involves using your agent or admin email address along with an API token. This method ensures that you can access the API securely without needing to…
Can I use my SSO credentials directly for Zendesk API access?
No, you cannot use your SSO credentials directly for Zendesk API access. Instead, you should use an API token along with your email address. The format for this is your_email@domain.com/token. This approach allows you to maintain security and…
What should I do if I encounter a CORS error while using Zendesk API with SSO?
If you encounter a CORS error while using the Zendesk API with SSO, it might be due to incorrect API token usage or configuration issues. Ensure that you are using the correct format: your_email@domain.com/token. If the issue persists, it may…
How can I obtain OAuth tokens for Zendesk agents using SSO?
Obtaining OAuth tokens for Zendesk agents using SSO can be challenging, especially if you're using a service like Okta (SAML) for authentication. Unfortunately, the help doc does not provide a direct solution for extracting OAuth tokens in this…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
