Using Old and New Email Domains in Transition
Learn how to use both old and new email domains during a transition period in Zendesk. Ensure seamless access and functionality.
Can I use both old and new email domains during a transition period?
Yes, during a transition period, you can use both your old and new email domains. Ensure that both domains are listed on your user profiles to maintain access and functionality. This allows you to smoothly transition without losing access to your Zendesk account.
More related questions
What should I do if I can't log in through SSO after changing my email domain?
If you've changed your email domain and can't log in through SSO, don't worry! You can still access your account using your native Zendesk authentication credentials. Simply use the backdoor link:https://mycompany.zendesk.com/access/normal,…
How can I access my Zendesk account if my SSO service is down?
You can still access your Zendesk account even if your SSO service is down by using native Zendesk authentication. Use the backdoor link:https://mycompany.zendesk.com/access/normal, replacing "mycompany" with your Zendesk subdomain. This allows…
What is the backdoor link for accessing Zendesk with native authentication?
The backdoor link for accessing your Zendesk account with native authentication ishttps://mycompany.zendesk.com/access/normal. Replace "mycompany" with your specific Zendesk subdomain. This link allows you to bypass SSO and log in directly,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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