Backdoor Link for Zendesk Native Authentication
Use the backdoor link to access Zendesk with native authentication. Bypass SSO and update settings easily.
What is the backdoor link for accessing Zendesk with native authentication?
The backdoor link for accessing your Zendesk account with native authentication ishttps://mycompany.zendesk.com/access/normal. Replace "mycompany" with your specific Zendesk subdomain. This link allows you to bypass SSO and log in directly, enabling you to update your SSO settings or user email addresses as needed.
More related questions
What should I do if I can't log in through SSO after changing my email domain?
If you've changed your email domain and can't log in through SSO, don't worry! You can still access your account using your native Zendesk authentication credentials. Simply use the backdoor link:https://mycompany.zendesk.com/access/normal,…
How can I access my Zendesk account if my SSO service is down?
You can still access your Zendesk account even if your SSO service is down by using native Zendesk authentication. Use the backdoor link:https://mycompany.zendesk.com/access/normal, replacing "mycompany" with your Zendesk subdomain. This allows…
Can I use both old and new email domains during a transition period?
Yes, during a transition period, you can use both your old and new email domains. Ensure that both domains are listed on your user profiles to maintain access and functionality. This allows you to smoothly transition without losing access to your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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