Can't Log In Through SSO After Email Domain Change?
What should I do if I can't log in through SSO after changing my email domain?
If you've changed your email domain and can't log in through SSO, don't worry! You can still access your account using your native Zendesk authentication credentials. Simply use the backdoor link:https://mycompany.zendesk.com/access/normal, replacing "mycompany" with your own Zendesk subdomain. Once logged in, you can update your SSO settings and user email addresses as needed. If you're using both domains during a transition, ensure both are listed on your user profiles. For more details, check out the article on accessing your Zendesk account when your SSO service is down.
More related questions
How can I access my Zendesk account if my SSO service is down?
You can still access your Zendesk account even if your SSO service is down by using native Zendesk authentication. Use the backdoor link:https://mycompany.zendesk.com/access/normal, replacing "mycompany" with your Zendesk subdomain. This allows…
What is the backdoor link for accessing Zendesk with native authentication?
The backdoor link for accessing your Zendesk account with native authentication ishttps://mycompany.zendesk.com/access/normal. Replace "mycompany" with your specific Zendesk subdomain. This link allows you to bypass SSO and log in directly,…
Can I use both old and new email domains during a transition period?
Yes, during a transition period, you can use both your old and new email domains. Ensure that both domains are listed on your user profiles to maintain access and functionality. This allows you to smoothly transition without losing access to your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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