Using Macros with Custom Ticket Fields in Zendesk
Discover how to use macros in Zendesk to send emails by utilizing custom ticket fields for efficient communication.
How can I use macros to send emails using custom ticket fields in Zendesk?
You can use macros in Zendesk to send emails by leveraging custom ticket fields. This involves starting an email side conversation and placing the custom ticket field placeholder in the 'To' field. Make sure your agents are aware that they should review and potentially edit the email content before sending it out. This ensures that the message is accurate and appropriate for the recipient.
More related questions
Can I automate outbound notifications using a custom ticket field in Zendesk?
Yes, you can automate outbound notifications using a custom ticket field in Zendesk. You can achieve this by using macros to start an email side conversation and inserting the custom ticket field placeholder in the 'To' field. It's important to…
What should agents do before sending automated emails in Zendesk?
Before sending automated emails in Zendesk, agents should review and edit the email body if necessary. This step is crucial to ensure that the content is accurate and tailored to the recipient's needs. Once the review is complete, agents can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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