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Using Macros with Custom Ticket Fields in Zendesk

Discover how to use macros in Zendesk to send emails by utilizing custom ticket fields for efficient communication.

How can I use macros to send emails using custom ticket fields in Zendesk?

You can use macros in Zendesk to send emails by leveraging custom ticket fields. This involves starting an email side conversation and placing the custom ticket field placeholder in the 'To' field. Make sure your agents are aware that they should review and potentially edit the email content before sending it out. This ensures that the message is accurate and appropriate for the recipient.


More related questions

Can I automate outbound notifications using a custom ticket field in Zendesk?

Yes, you can automate outbound notifications using a custom ticket field in Zendesk. You can achieve this by using macros to start an email side conversation and inserting the custom ticket field placeholder in the 'To' field. It's important to…

What should agents do before sending automated emails in Zendesk?

Before sending automated emails in Zendesk, agents should review and edit the email body if necessary. This step is crucial to ensure that the content is accurate and tailored to the recipient's needs. Once the review is complete, agents can…

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