Automate Notifications with Custom Ticket Fields in Zendesk
Learn how to use custom ticket fields in Zendesk to automate outbound notifications using macros for email side conversations.
Can I automate outbound notifications using a custom ticket field in Zendesk?
Yes, you can automate outbound notifications using a custom ticket field in Zendesk. You can achieve this by using macros to start an email side conversation and inserting the custom ticket field placeholder in the 'To' field. It's important to advise your agents to review and edit the body of the email if necessary before clicking Send. For more detailed instructions, you can refer to the originalZendesk article.
More related questions
How can I use macros to send emails using custom ticket fields in Zendesk?
You can use macros in Zendesk to send emails by leveraging custom ticket fields. This involves starting an email side conversation and placing the custom ticket field placeholder in the 'To' field. Make sure your agents are aware that they should…
What should agents do before sending automated emails in Zendesk?
Before sending automated emails in Zendesk, agents should review and edit the email body if necessary. This step is crucial to ensure that the content is accurate and tailored to the recipient's needs. Once the review is complete, agents can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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