Using IF Formula in Zendesk Result Metric Calculations
Can I use the IF formula in result metric calculations?
Yes, you can use the IF formula in result metric calculations within Zendesk Explore. This allows you to create conditional logic in your calculations, which can be very useful for filtering or modifying data based on specific criteria.
Using the IF formula, you can set conditions that determine how your data is calculated or displayed. This flexibility can help you tailor your reports to better meet your analytical needs.
More related questions
How do I create a result metric calculation in Zendesk Explore?
Creating a result metric calculation in Zendesk Explore is a straightforward process. First, open your Explore report and click on the result manipulation menu, then select 'Result metric calculation'. Click 'Add a new metric' and enter the name of…
Can I hide other metrics when using result metric calculations?
Yes, you can hide other metrics when using result metric calculations in Zendesk Explore. When you create a result metric calculation, there's an option to 'Clear used metrics'. This feature allows you to hide other metrics from the report results,…
How can I calculate the percentage of On-hold tickets in Zendesk Explore?
To calculate the percentage of On-hold tickets in Zendesk Explore, you need to create a report and add a result metric calculation. Start by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'COUNT(Tickets)' and…
Is it possible to use a dual axis with result metric calculations?
Unfortunately, using a dual axis with result metric calculations in Zendesk Explore is not possible. If you need to display data on a secondary axis, you'll have to create a separate custom metric instead. This limitation means that while you can…
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