Dual Axis with Result Metric Calculations in Zendesk
Is it possible to use a dual axis with result metric calculations?
Unfortunately, using a dual axis with result metric calculations in Zendesk Explore is not possible. If you need to display data on a secondary axis, you'll have to create a separate custom metric instead.
This limitation means that while you can perform complex calculations with result metric calculations, displaying them alongside other metrics on a dual axis requires a different approach. Creating a custom metric allows you to apply a dual axis and better visualize your data.
More related questions
How do I create a result metric calculation in Zendesk Explore?
Creating a result metric calculation in Zendesk Explore is a straightforward process. First, open your Explore report and click on the result manipulation menu, then select 'Result metric calculation'. Click 'Add a new metric' and enter the name of…
Can I hide other metrics when using result metric calculations?
Yes, you can hide other metrics when using result metric calculations in Zendesk Explore. When you create a result metric calculation, there's an option to 'Clear used metrics'. This feature allows you to hide other metrics from the report results,…
How can I calculate the percentage of On-hold tickets in Zendesk Explore?
To calculate the percentage of On-hold tickets in Zendesk Explore, you need to create a report and add a result metric calculation. Start by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'COUNT(Tickets)' and…
Can I use the IF formula in result metric calculations?
Yes, you can use the IF formula in result metric calculations within Zendesk Explore. This allows you to create conditional logic in your calculations, which can be very useful for filtering or modifying data based on specific criteria. Using the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
