Creating Result Metric Calculations in Zendesk Explore
How do I create a result metric calculation in Zendesk Explore?
Creating a result metric calculation in Zendesk Explore is a straightforward process. First, open your Explore report and click on the result manipulation menu, then select 'Result metric calculation'. Click 'Add a new metric' and enter the name of your metric in the Result metric calculation panel.
Next, you'll need to enter your formula. If you need help writing formulas, you can refer to the 'Writing Explore formulas' guide. Once your formula is set, you can choose to clear used metrics to hide other metrics from the report results, showing only the result metric calculation. Finally, click 'Add', close the panel, and save your report. Your new calculation will be automatically added to the open report. For more details, check out theoriginal link.
More related questions
Can I hide other metrics when using result metric calculations?
Yes, you can hide other metrics when using result metric calculations in Zendesk Explore. When you create a result metric calculation, there's an option to 'Clear used metrics'. This feature allows you to hide other metrics from the report results,…
How can I calculate the percentage of On-hold tickets in Zendesk Explore?
To calculate the percentage of On-hold tickets in Zendesk Explore, you need to create a report and add a result metric calculation. Start by creating a new report using the Support: Tickets dataset. In the Metrics panel, add 'COUNT(Tickets)' and…
Is it possible to use a dual axis with result metric calculations?
Unfortunately, using a dual axis with result metric calculations in Zendesk Explore is not possible. If you need to display data on a secondary axis, you'll have to create a separate custom metric instead. This limitation means that while you can…
Can I use the IF formula in result metric calculations?
Yes, you can use the IF formula in result metric calculations within Zendesk Explore. This allows you to create conditional logic in your calculations, which can be very useful for filtering or modifying data based on specific criteria. Using the…
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