Using Google Analytics with Zendesk Help Center
Is it possible to use Google Analytics with Zendesk Help Center?
Yes, you can enable Google Analytics for your Zendesk Help Center to gain additional insights into user behavior. This integration allows you to track various metrics and analyze how users interact with your help center.
By leveraging Google Analytics, you can complement the data available in Explore and gain a more comprehensive understanding of your help center's performance. This can help you make informed decisions to enhance your content and user experience.
More related questions
How can I report on article views and votes in Zendesk Help Center?
You can report on article views and votes using the Knowledge Base tab in Explore. This tool provides insights into how often your articles are viewed and how users are interacting with them through votes. To get started, navigate to the Knowledge…
Can I track articles created through the Knowledge Capture app?
Yes, you can track articles created through the Knowledge Capture app using the Knowledge Capture tab in Explore. This feature allows you to monitor how your agents are utilizing the app to create and share articles. The dashboard in the Knowledge…
How can I monitor article creation and publication dates in Zendesk?
You can monitor article creation and publication dates using the Team Publishing tab in Explore. This tool helps you keep track of when articles are created and published by your team. The Team Publishing dashboard provides a comprehensive view of…
How can I analyze customer search behavior in my Zendesk Help Center?
You can analyze customer search behavior using the Search tab in Explore. This tool provides insights into how customers interact with your help center by analyzing their search queries. By understanding what your customers are searching for, you…
Can I report on community engagement in Zendesk?
Yes, you can report on community engagement using the Community tab in Explore. This feature allows you to track the number of posts, comments, upvotes, and downvotes in your community. By monitoring community activity, you can gain insights into…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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