Track Articles Created with Knowledge Capture App
Can I track articles created through the Knowledge Capture app?
Yes, you can track articles created through the Knowledge Capture app using the Knowledge Capture tab in Explore. This feature allows you to monitor how your agents are utilizing the app to create and share articles.
The dashboard in the Knowledge Capture tab provides insights into articles created and shared in tickets by your agents. This data can help you understand the effectiveness of your knowledge management strategy and identify areas for improvement.
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