Using Conversation View with Autoscoring in Zendesk QA
How does the Conversation view work with autoscoring in Zendesk QA?
In the Conversation view, conversations with autoscoring categories are marked with a hologram icon. The Auto Quality Score (AQS) is shown alongside your internal quality score for easy comparisons. Reviewers can highlight parts of the conversation that were graded and submit their review if they disagree with the autoscore. The result is visible on the AutoQA Dashboard.
For more details, refer to the original article.
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