Creating Custom AutoQA Categories in Zendesk QA
Can I create custom AutoQA categories in Zendesk QA?
Yes, you can create custom AutoQA categories in Zendesk QA to find specific keywords or phrases in conversations and automatically rate the agent. These custom categories are created at the account level and applied to the scorecard on the workspace level. You can create up to 10 custom categories per account, and they will only analyze new incoming closed conversations.
For more information, refer to the original article.
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