Using Color Text in Zendesk Agent Workspace
Can I use color text in Zendesk Agent Workspace?
Yes, you can use color text in the Zendesk Agent Workspace, but it needs to be enabled by an admin. By default, color text is turned on, allowing agents to add color text and background color to ticket comments. However, this feature is only available in the Zendesk Agent Workspace and not in the standard agent interface.
Admins can control this setting by navigating to Admin Center, clicking on Objects and rules in the sidebar, and selecting Tickets > Settings. In the Comments section, they can toggle the 'Turn on color text' option. If color text is turned off, agents won't see a color picker in the text toolbar.
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