Indenting Text in Zendesk: Tab Key Issue
Why can't I use the Tab key to indent text in Zendesk?
In the new Zendesk editor, the standard method of using the Tab key to indent text is not supported. Instead, you need to use the keyboard shortcut Ctrl+] to indent text. This change can be frustrating for users accustomed to using the Tab key in other text editors.
Unfortunately, there is no option to revert to the old method of using the Tab key. This is part of the new editor's design, and users will need to adapt to the new shortcut for indenting text.
More related questions
How can agents format text in Zendesk tickets?
Agents can format text in Zendesk tickets using a rich content editor called CKEditor. This editor allows agents to apply various formatting options such as bolding, italics, lists, and more, directly from the toolbar or by entering Markdown…
Can I use color text in Zendesk Agent Workspace?
Yes, you can use color text in the Zendesk Agent Workspace, but it needs to be enabled by an admin. By default, color text is turned on, allowing agents to add color text and background color to ticket comments. However, this feature is only…
What are the limitations of the new Zendesk editor?
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Is it possible to disable the new Zendesk editor?
Currently, there is no option to disable the new Zendesk editor either globally or per agent. The new editor combines rich content and markdown formatting options, and it is automatically enabled for all accounts. Some users have expressed a desire…
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