Disabling the New Zendesk Editor: Is It Possible?
Is it possible to disable the new Zendesk editor?
Currently, there is no option to disable the new Zendesk editor either globally or per agent. The new editor combines rich content and markdown formatting options, and it is automatically enabled for all accounts.
Some users have expressed a desire to revert to the old editor or have the option to disable certain features, but as of now, this is not possible. Feedback from users is encouraged, as it can influence future updates and features.
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Yes, you can use color text in the Zendesk Agent Workspace, but it needs to be enabled by an admin. By default, color text is turned on, allowing agents to add color text and background color to ticket comments. However, this feature is only…
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