Yes, you can use Zendesk API endpoints to find attribute values for Explore formulas. This is particularly useful if you need to find values for specific attributes like ticket groups or ticket fields.
For example, you can use the 'List Groups' endpoint to find ticket group values or the 'List Ticket Fields' endpoint for ticket field values. These endpoints provide a programmatic way to access the necessary data, which can then be used in your Explore formulas.
To find attribute values for Explore formulas in Zendesk, you can look within the attribute itself. In a report, add the attribute to either the Columns or Rows panel, then click on it to see a list of possible values. For example, if you're…
If you don't match the exact attribute value in a Zendesk Explore formula, you won't get any results. It's crucial to ensure that the value in your formula matches the attribute value exactly, including capitalization. For instance, if the…
To add an attribute to a report in Zendesk Explore, you need to place it in either the Columns or Rows panel. Once added, you can click on the attribute to view its possible values. This process allows you to explore the different values an…