To find attribute values for Explore formulas in Zendesk, you can look within the attribute itself. In a report, add the attribute to either the Columns or Rows panel, then click on it to see a list of possible values.
For example, if you're working with the 'Ticket group' attribute and want to create a formula for tickets in the 'Trigger Testing' group, your formula should be:[Ticket group]="Trigger Testing"
. Ensure the attribute value matches exactly, including capitalization, to get results. Alternatively, you can use API endpoints like 'List Groups' for ticket groups or 'List Ticket Fields' for ticket field values. For more details, check out theoriginal link.
If you don't match the exact attribute value in a Zendesk Explore formula, you won't get any results. It's crucial to ensure that the value in your formula matches the attribute value exactly, including capitalization. For instance, if the…
Yes, you can use Zendesk API endpoints to find attribute values for Explore formulas. This is particularly useful if you need to find values for specific attributes like ticket groups or ticket fields. For example, you can use the 'List Groups'…
To add an attribute to a report in Zendesk Explore, you need to place it in either the Columns or Rows panel. Once added, you can click on the attribute to view its possible values. This process allows you to explore the different values an…