Exact Attribute Value Matching in Explore Formulas
What happens if I don't match the exact attribute value in a Zendesk Explore formula?
If you don't match the exact attribute value in a Zendesk Explore formula, you won't get any results. It's crucial to ensure that the value in your formula matches the attribute value exactly, including capitalization.
For instance, if the attribute value is 'Trigger Testing', your formula should be[Ticket group]="Trigger Testing". A mismatch like[Ticket group]="Trigger testing"(note the lowercase 't') will result in no data being returned. This precision is key to successful formula creation in Zendesk Explore.
More related questions
How can I find attribute values for Explore formulas in Zendesk?
To find attribute values for Explore formulas in Zendesk, you can look within the attribute itself. In a report, add the attribute to either the Columns or Rows panel, then click on it to see a list of possible values. For example, if you're…
Can I use Zendesk API endpoints to find attribute values for Explore formulas?
Yes, you can use Zendesk API endpoints to find attribute values for Explore formulas. This is particularly useful if you need to find values for specific attributes like ticket groups or ticket fields. For example, you can use the 'List Groups'…
How do I add an attribute to a report in Zendesk Explore?
To add an attribute to a report in Zendesk Explore, you need to place it in either the Columns or Rows panel. Once added, you can click on the attribute to view its possible values. This process allows you to explore the different values an…
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