User Can't Reset Password in Zendesk
What should I do if a user can't reset their password in Zendesk?
If a user is unable to reset their password in Zendesk, you can set a temporary password for them. This requires the account owner to have enabled the 'Allow admins to set passwords' feature. Once this is done, any admin can reset the user's password.
Remember, this feature is only recommended for situations where the user cannot reset the password themselves. For more information on maintaining account security, you can check the article: Setting the password security level.
More related questions
How can I set a temporary password for a user in Zendesk?
To set a temporary password for a user in Zendesk, ensure that the account owner has enabled the 'Allow admins to set passwords' feature. Once enabled, any admin on the account can reset a user's password. This feature is particularly useful if the…
Is it safe to let admins set passwords in Zendesk?
Allowing admins to set passwords in Zendesk can be safe if used correctly. This feature should only be used when a user cannot reset their password themselves. For security purposes, it's crucial to disable this feature after the password has been…
Why should I disable the 'Allow admins to set passwords' feature after use?
Disabling the 'Allow admins to set passwords' feature after use is crucial for maintaining account security. This feature is intended for temporary use when a user cannot reset their password themselves. Leaving this feature enabled unnecessarily…
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