Setting a Temporary Password in Zendesk
How can I set a temporary password for a user in Zendesk?
To set a temporary password for a user in Zendesk, ensure that the account owner has enabled the 'Allow admins to set passwords' feature. Once enabled, any admin on the account can reset a user's password. This feature is particularly useful if the user is unable to reset the password themselves.
For detailed instructions on how to reset user passwords, you can refer to the article: Resetting user passwords. It's important to note that for security reasons, Zendesk recommends disabling this feature after the user has reset their password. This helps maintain the security integrity of your account.
More related questions
What should I do if a user can't reset their password in Zendesk?
If a user is unable to reset their password in Zendesk, you can set a temporary password for them. This requires the account owner to have enabled the 'Allow admins to set passwords' feature. Once this is done, any admin can reset the user's…
Is it safe to let admins set passwords in Zendesk?
Allowing admins to set passwords in Zendesk can be safe if used correctly. This feature should only be used when a user cannot reset their password themselves. For security purposes, it's crucial to disable this feature after the password has been…
Why should I disable the 'Allow admins to set passwords' feature after use?
Disabling the 'Allow admins to set passwords' feature after use is crucial for maintaining account security. This feature is intended for temporary use when a user cannot reset their password themselves. Leaving this feature enabled unnecessarily…
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