Use Macros in Automated Zendesk Replies
Discover how to use macros for message content in automated Zendesk replies with JSON.
Can I use a macro for the message content in automated replies?
Yes, you can use a macro for the message content in automated replies by leveraging JSON.
To set this up, follow the same steps for using a webhook and trigger. Use the JSON code below, replacing "Content" with your macro or acknowledgement message:
{ "ticket": { "comment": { "body": "Content", "public": true } } }This allows you to automate public replies with your standard acknowledgement message. For more information, refer to theoriginal article.
More related questions
How can I send automated replies from a specific Zendesk support address?
To send automated replies from a specific Zendesk support address, you need to set up a webhook and a trigger. First, create a webhook with the following details: -Endpoint URL:https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}}…
What should I do if I encounter authentication errors with SSO enabled?
If you encounter authentication errors with SSO enabled, consider using oAuth for authentication. Basic authentication might not work well with SSO, so switching to oAuth can resolve these issues. This ensures that your automated replies are sent…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
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