Resolve Authentication Errors with SSO in Zendesk
Learn how to resolve authentication errors in Zendesk when SSO is enabled by using oAuth.
What should I do if I encounter authentication errors with SSO enabled?
If you encounter authentication errors with SSO enabled, consider using oAuth for authentication.
Basic authentication might not work well with SSO, so switching to oAuth can resolve these issues. This ensures that your automated replies are sent without any authentication problems. For further assistance, you can post your issues in the comments section of theoriginal article.
More related questions
How can I send automated replies from a specific Zendesk support address?
To send automated replies from a specific Zendesk support address, you need to set up a webhook and a trigger. First, create a webhook with the following details: -Endpoint URL:https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}}…
Can I use a macro for the message content in automated replies?
Yes, you can use a macro for the message content in automated replies by leveraging JSON. To set this up, follow the same steps for using a webhook and trigger. Use the JSON code below, replacing "Content" with your macro or acknowledgement…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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