To send automated replies from a specific Zendesk support address, you need to set up a webhook and a trigger.
First, create a webhook with the following details:
https://yoursubdomain.zendesk.com/api/v2/tickets/{{ticket.id}}
(replaceyoursubdomain
with your account subdomain)Next, create a trigger with at least the condition:Ticket > Ticket | Is | Created.
For the action, chooseNotify by > Active webhook. Under JSON body, specify your content and email address using the code below:
{ "ticket": { "comment": { "html_body": "Content", "public": true }, "recipient": "Email address" } }
This setup will allow you to send automated replies from a specific support address. For more details, check theoriginal article.
Yes, you can use a macro for the message content in automated replies by leveraging JSON. To set this up, follow the same steps for using a webhook and trigger. Use the JSON code below, replacing "Content" with your macro or acknowledgement…
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