Use Custom Text on Zendesk Web Widget Button
Can I use custom text on my Zendesk Web Widget button?
Yes, you can use custom text on your Zendesk Web Widget button with some custom coding.
While the default options are 'Help', 'Support', or 'Feedback', you can place your own custom word or phrase on the widget button by using custom code. This requires a bit more technical know-how, but it allows for greater flexibility in how you present the widget on your website. For detailed instructions on implementing custom text, refer to the article on Advanced customization of your Web Widget (Classic).
More related questions
How can I change the text on my Zendesk Web Widget button?
You can easily change the text on your Zendesk Web Widget button to say 'Help', 'Support', or 'Feedback'. To do this, navigate to Admin Center > Channels > Classic > Web Widget. Select the widget you want to modify, then click on the Style tab….
What happens if I enable contact options on my Zendesk Web Widget?
Enabling contact options like Chat or Call us may override your chosen widget button text. When you have contact options enabled on your Zendesk Web Widget, the text you select for the button might be replaced by options like 'Chat' or 'Call us'….
How do I determine which Zendesk widget I am using?
To determine which Zendesk widget you are using, you can reference a specific article. Knowing which widget you have is crucial for making the right customizations. You can find out by checking the article titled 'Which widget do I have with my…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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