Identify Your Zendesk Widget Type
Find out how to determine which Zendesk widget you are using for accurate customization.
How do I determine which Zendesk widget I am using?
To determine which Zendesk widget you are using, you can reference a specific article.
Knowing which widget you have is crucial for making the right customizations. You can find out by checking the article titled 'Which widget do I have with my Zendesk account?' This will guide you in identifying whether you are using the Support Web Widget (Classic) or another version, ensuring you follow the correct steps for customization.
More related questions
How can I change the text on my Zendesk Web Widget button?
You can easily change the text on your Zendesk Web Widget button to say 'Help', 'Support', or 'Feedback'. To do this, navigate to Admin Center > Channels > Classic > Web Widget. Select the widget you want to modify, then click on the Style tab….
Can I use custom text on my Zendesk Web Widget button?
Yes, you can use custom text on your Zendesk Web Widget button with some custom coding. While the default options are 'Help', 'Support', or 'Feedback', you can place your own custom word or phrase on the widget button by using custom code. This…
What happens if I enable contact options on my Zendesk Web Widget?
Enabling contact options like Chat or Call us may override your chosen widget button text. When you have contact options enabled on your Zendesk Web Widget, the text you select for the button might be replaced by options like 'Chat' or 'Call us'….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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