Use Cases for Bots with Restricted Articles
What are the use cases for bots handling restricted help center articles?
Bots can handle restricted help center articles in several ways, depending on user authentication. They can share public articles with anonymous users, restricted articles with authenticated users, or both, depending on the user's authentication status.
For authenticated users, bots can show restricted articles if the user has the necessary permissions. For anonymous users, only public articles are shown. This setup allows for a tailored experience based on user access levels.
More related questions
How can I suggest restricted help center articles in a bot answer?
You can suggest restricted help center articles in a bot answer by configuring your bot to recommend specific articles based on user authentication. If you have both public and restricted articles, you can set up your bot to show different articles…
How does authentication affect access to restricted help center articles?
Authentication plays a crucial role in determining access to restricted help center articles. If a user is authenticated with messaging JWT, the bot checks their permissions and user segment to decide if they can view the article. Authenticated…
Can I show the title of restricted help center articles to all users?
Yes, you can configure your bot to show the title and preview of restricted help center articles to all users, regardless of their authentication status. By default, these are hidden from unauthenticated users. To enable this, go to the Admin…
How can I search for restricted help center articles in bot builder?
To search for restricted help center articles in bot builder, you need to have view access to those articles. The 'Show help center articles' step allows you to recommend specific articles to customers. If you have access, you can add the article…
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