Suggest Restricted Articles in Bot Answers
How can I suggest restricted help center articles in a bot answer?
You can suggest restricted help center articles in a bot answer by configuring your bot to recommend specific articles based on user authentication. If you have both public and restricted articles, you can set up your bot to show different articles to authenticated and unauthenticated users.
To do this, use the 'Show help center articles' step in the bot builder. This feature is available on all plans that support messaging. For authenticated users, the bot can display restricted articles, while for unauthenticated users, only public articles are shown. Learn more about this featurehere.
More related questions
What are the use cases for bots handling restricted help center articles?
Bots can handle restricted help center articles in several ways, depending on user authentication. They can share public articles with anonymous users, restricted articles with authenticated users, or both, depending on the user's authentication…
How does authentication affect access to restricted help center articles?
Authentication plays a crucial role in determining access to restricted help center articles. If a user is authenticated with messaging JWT, the bot checks their permissions and user segment to decide if they can view the article. Authenticated…
Can I show the title of restricted help center articles to all users?
Yes, you can configure your bot to show the title and preview of restricted help center articles to all users, regardless of their authentication status. By default, these are hidden from unauthenticated users. To enable this, go to the Admin…
How can I search for restricted help center articles in bot builder?
To search for restricted help center articles in bot builder, you need to have view access to those articles. The 'Show help center articles' step allows you to recommend specific articles to customers. If you have access, you can add the article…
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