Search for Restricted Articles in Bot Builder
How can I search for restricted help center articles in bot builder?
To search for restricted help center articles in bot builder, you need to have view access to those articles. The 'Show help center articles' step allows you to recommend specific articles to customers.
If you have access, you can add the article in bot builder and see its preview. However, if you don't have view access, the article won't appear in search results. This ensures that only users with the right permissions can manage restricted content in bot builder.
More related questions
How can I suggest restricted help center articles in a bot answer?
You can suggest restricted help center articles in a bot answer by configuring your bot to recommend specific articles based on user authentication. If you have both public and restricted articles, you can set up your bot to show different articles…
What are the use cases for bots handling restricted help center articles?
Bots can handle restricted help center articles in several ways, depending on user authentication. They can share public articles with anonymous users, restricted articles with authenticated users, or both, depending on the user's authentication…
How does authentication affect access to restricted help center articles?
Authentication plays a crucial role in determining access to restricted help center articles. If a user is authenticated with messaging JWT, the bot checks their permissions and user segment to decide if they can view the article. Authenticated…
Can I show the title of restricted help center articles to all users?
Yes, you can configure your bot to show the title and preview of restricted help center articles to all users, regardless of their authentication status. By default, these are hidden from unauthenticated users. To enable this, go to the Admin…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
