Object triggers in Zendesk are designed to update fields and send notifications for the custom object they are based on. They do not directly update related tickets.
However, if a custom object contains a lookup relationship field pointing to a ticket, you can set conditions and actions based on that relationship. This allows for some level of interaction between custom objects and tickets, but direct updates to tickets via object triggers are not supported.
Object triggers in Zendesk are automated actions that occur when a custom object's record is created or updated. They help streamline processes by automatically updating records based on predefined conditions. These triggers are specifically for…
Choosing the right trigger in Zendesk depends on the event you want to automate. Use ticket triggers for actions related to ticket creation or updates, and object triggers for custom object record events. Both types of triggers can update fields on…
To use object triggers in Zendesk, you must have activated custom objects and created at least one custom object. There are also several limitations to keep in mind. Object triggers only support custom objects, with a maximum of 100 active triggers…
Object triggers in Zendesk are managed on the Object tab of the Triggers page in the Admin Center. This is where you can create, edit, and organize your triggers. Managing object triggers involves setting up conditions and actions that define what…