Choosing the right trigger in Zendesk depends on the event you want to automate. Use ticket triggers for actions related to ticket creation or updates, and object triggers for custom object record events.
Both types of triggers can update fields on their respective objects and related fields. For example, a ticket trigger can update fields on a custom object if there's a lookup relationship, and vice versa. This flexibility allows you to tailor automation to your specific workflow needs.
Object triggers in Zendesk are automated actions that occur when a custom object's record is created or updated. They help streamline processes by automatically updating records based on predefined conditions. These triggers are specifically for…
To use object triggers in Zendesk, you must have activated custom objects and created at least one custom object. There are also several limitations to keep in mind. Object triggers only support custom objects, with a maximum of 100 active triggers…
Object triggers in Zendesk are designed to update fields and send notifications for the custom object they are based on. They do not directly update related tickets. However, if a custom object contains a lookup relationship field pointing to a…
Object triggers in Zendesk are managed on the Object tab of the Triggers page in the Admin Center. This is where you can create, edit, and organize your triggers. Managing object triggers involves setting up conditions and actions that define what…