Updates to Zendesk's Intent Models Explained
How have Zendesk's intent models been updated?
Zendesk has released new versions of its intent models for several industries. These industries include retail, software, insurance, financial services, employee experience, and travel. The updates aim to enhance the accuracy and relevance of the intents used in intelligent triage and advanced bots, providing more precise and effective automation and reporting capabilities.
More related questions
What new languages does Zendesk support for intent and sentiment models?
Zendesk has expanded its language support to include ten new languages. These languages are Vietnamese, Bulgarian, Hungarian, Hebrew, Finnish, Greek, Hindi, Ukrainian, Thai, and Indonesian. This expansion brings the total number of supported…
What improvements have been made to Zendesk's sentiment model?
Zendesk's sentiment model has been updated to better detect positive and negative sentiments. Previously, the model often assigned a neutral sentiment, but now it can discern more nuanced sentiments. It can also distinguish between sentiments in…
Why did Zendesk update its intent and sentiment models?
Zendesk updated its models to expand AI capabilities for all customers. By continually training existing and new models, Zendesk aims to provide enhanced features that cater to a wide variety of use cases and workflows, ensuring that customers can…
What should I do if I use Zendesk's intelligent triage?
If you use Zendesk's intelligent triage, the updated intent model is automatically available in your account. You can utilize the new and updated intents in your automations or reports. To explore all your intents, visit the Taxonomy page. For…
How can I get help if I don't see intent predictions in Zendesk?
If you're in a supported industry but don't see intent predictions, or if you've enabled intelligent triage without seeing results, contact Zendesk Customer Support. They can help coordinate the next steps with your account team to ensure you can…
Where can I provide feedback on Zendesk's updates?
You can provide feedback or ask questions about Zendesk's updates by visiting their community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance, you can also contact Zendesk Customer Support.
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