If you're in a supported industry but don't see intent predictions, or if you've enabled intelligent triage without seeing results, contact Zendesk Customer Support. They can help coordinate the next steps with your account team to ensure you can fully utilize the updated features.
Zendesk has expanded its language support to include ten new languages. These languages are Vietnamese, Bulgarian, Hungarian, Hebrew, Finnish, Greek, Hindi, Ukrainian, Thai, and Indonesian. This expansion brings the total number of supported…
Zendesk has released new versions of its intent models for several industries. These industries include retail, software, insurance, financial services, employee experience, and travel. The updates aim to enhance the accuracy and relevance of the…
Zendesk's sentiment model has been updated to better detect positive and negative sentiments. Previously, the model often assigned a neutral sentiment, but now it can discern more nuanced sentiments. It can also distinguish between sentiments in…
Zendesk updated its models to expand AI capabilities for all customers. By continually training existing and new models, Zendesk aims to provide enhanced features that cater to a wide variety of use cases and workflows, ensuring that customers can…
If you use Zendesk's intelligent triage, the updated intent model is automatically available in your account. You can utilize the new and updated intents in your automations or reports. To explore all your intents, visit the Taxonomy page. For…
You can provide feedback or ask questions about Zendesk's updates by visiting their community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance, you can also contact Zendesk Customer Support.