Unresponsive Save Button in Salesforce Sync Settings
Discover why the Save button is unresponsive in Salesforce sync settings and how to resolve it by correcting field mappings.
What causes the Save button to be unresponsive in Salesforce sync settings?
The Save button in Salesforce sync settings may be unresponsive due to inactive or deleted mapped fields. This issue arises when a field that was previously mapped is no longer active or has been removed.
To fix this, you need to map a different field over the inactive one. If there are several fields with this problem, make sure to address all of them before saving. If the issue persists, try a hard refresh of the page and attempt to save again.
More related questions
Why can't I save changes to my Salesforce sync settings in Zendesk?
If you're unable to save changes to your Salesforce sync settings in Zendesk, it might be due to incorrectly mapped fields. When a mapped field is removed or becomes inactive, the Save button may become unresponsive. To resolve this, you need to…
How do I fix incorrectly mapped fields in Zendesk's Salesforce integration?
To fix incorrectly mapped fields in Zendesk's Salesforce integration, you need to map a new field over the problematic one. This issue occurs when a field is deactivated or deleted while still mapped. If multiple fields are affected, ensure you map…
What should I do if the Save button doesn't work after mapping fields?
If the Save button doesn't work after mapping fields, try performing a hard refresh of the page. This can help resolve any lingering issues with the page not updating correctly. Ensure that all incorrectly mapped fields have been addressed by…
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