Can't Save Salesforce Sync Settings in Zendesk
Why can't I save changes to my Salesforce sync settings in Zendesk?
If you're unable to save changes to your Salesforce sync settings in Zendesk, it might be due to incorrectly mapped fields. When a mapped field is removed or becomes inactive, the Save button may become unresponsive.
To resolve this, you need to map another field over the incorrectly mapped one. If there are multiple fields with this issue, ensure you map all of them before attempting to save again. If the Save button still doesn't work, try performing a hard refresh of the page and then retry. For more details, you can check theoriginal help article.
More related questions
What causes the Save button to be unresponsive in Salesforce sync settings?
The Save button in Salesforce sync settings may be unresponsive due to inactive or deleted mapped fields. This issue arises when a field that was previously mapped is no longer active or has been removed. To fix this, you need to map a different…
How do I fix incorrectly mapped fields in Zendesk's Salesforce integration?
To fix incorrectly mapped fields in Zendesk's Salesforce integration, you need to map a new field over the problematic one. This issue occurs when a field is deactivated or deleted while still mapped. If multiple fields are affected, ensure you map…
What should I do if the Save button doesn't work after mapping fields?
If the Save button doesn't work after mapping fields, try performing a hard refresh of the page. This can help resolve any lingering issues with the page not updating correctly. Ensure that all incorrectly mapped fields have been addressed by…
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